I have a question about integrating with Wordpress
Integrating with Wordpress can be involved, so we created a help article to guide you through the process. Please feel free to reach out to your Kapost Customer Success Manager to set up a time to work with us on this process - we will walk you through the integration with one of our engineers.
Why isn't my featured image going through?
You need to have the Kapost Wordpress Plugin downloaded and installed for this feature to work - Click here for a help article with more information.
None of my author's names or bios are carrying through to Wordpress from Kapost
This may also be an issue with the plugin - make sure it's installed or crucial info will not make it to your blog. Click here for a help article with more information.
If you do have the plugin installed, the next thing to do is make sure the author's email listed in Kapost matches the email listed in Wordpress - this is the field that Kapost and Wordpress look at to determine which Kapost user to list on a piece.
My social analytics are all listed at 0
Kapost adds a small strip of code to each post you publish - it will not appear on your blog, but it is what allows us to collect analytics on your post. It's called the Kapost Analytics Code, and more can be found here. It is individual to each post so cannot be added manually.
If you do not have the Kapost-Wordpress Plugin installed, Kapost will not add in this code, so it will not be able to collect analytics. However, if you do have the plugin installed, check to make sure that the post in question was not edited and then re-published from Wordpress directly. Wordpress will strip out this code if it is not published directly from Kapost.
Why is my text mismatched after I publish to Wordpress?
Kapost's text editor has a limited range of text styles and colors that it can show. For Example, a block of text may look like it's black and normal-sized in Kapost when it's really coded to be dark gray and small, but the difference is so slight that Kapost's text editor won't pick it up. Wordpress has a much more sensitive text editor, however, so it does pick up on these minute differences.
If you copy-paste your post's text from a few different sources, it may end up being mismatched in ways that Kapost doesn't show but Wordpress does. For this reason, we highly recommend typing all content directly into Kapost if possible. If this is not possible, best practice is to highlight all of your text, remove all formatting, and then add the formatting back in when you are finished.
How do I publish to a specific section in my blog?
This is done though categories. This article has more information, but basically, if your pet care blog has a "Dog" section and a "Cat" section, you would import your blog's categories into Kapost and choose the appropriate category when creating a post. If you have imported your categories correctly, a dropdown with all category options will appear in the content page itself.
I actually made a custom page on my blog - can you publish to that page?
Sure, but you're going to need to make a separate content type from the one that feeds your main blog. More information on that here.
What happens if I want to remove a post I posted to Wordpress from Kapost?
Don't remove the post from Wordpress. This will cause a pretty big error, and you will have to contact someone from the Kapost team to fix it for you. Instead, edit it in Kapost, and then republish from Kapost.
The best thing to to would be to go into Kapost a re-publish the post as a draft - you can do this by clicking the publish button and selecting the draft option from the pop-out window. Next, edit your work, and re-publish it as live when you're ready.
I'm getting an error when I try to connect my Wordpress site to the Kapost app center.
Before you do anything else, make 100% sure that the username and password you're using are up to date by trying your credentials on Wordpress itself.
If everything is up to date, the issue may be that you are using a long form of your blog's URL. Kapost just requires the simplest form of the URL. For instance, if I wanted to connect my pet blog to Kapost, I would just enter "http://wp.dogsandcats.com" as the URL, even if "http://wp.dogsandcats.com/careblog" was where all posts would eventually end up.
If you are still having trouble, contact firstname.lastname@example.org and an engineer will help you troubleshoot the issue.
Why is Kapost overriding the edits I made in Wordpress?
The reason this is happening is because publishing from Kapost is essentially like taking the Kapost source code for that post and pasting it in the source code area for the respective post in Wordpress. If something different is in place on Wordpress's end, publishing from Kapost will in essence "paste" what's in Kapost over what's in Wordpress.
This is how publishing in Kapost is designed to work, so we generally encourage publishing only from Kapost if possible.
I added some extra HTML attributes to my post, but they disappeared when I published to Wordpress
Unfortunately, Kapost cannot support all HTML tags, so some of them get stripped. Here is a list of the tags we allow: https://help.kapost.com/hc/en-us/articles/212464427-Whitelisted-HTML-Tags
At a high level, we have chosen to design our application this way because enabling all HTML tags in the blog post field leaves a lot of room for error. If we allowed use of the full HTML library we increase unpredictability of page creation which could result in broken pages or even sites. Because of this a lot of our clients require that these HTML tags get stripped from the source code.
Feel free to contact your Kapost Customer Success Manager if you have a question that is not listed here!