This article contains resources and answers to many of our most frequently asked questions about our integration with Eloqua. If you have any questions about how to integrate with Eloqua, read this article.
How do interpret my Eloqua stats?
This article contains definitions for all of our analytics stats, including Eloqua.
It says I'm not connected with any Eloqua instances but I'm connected in the app center!
Most likely, you still need to set up Eloqua as the primary destination for your Marketing Automation/Eloqua content type. Admins can do this by:
- Navigating to settings
- Selecting Content Types and Workflows
- Select the pencil icon on the content type they are using for Eloqua
- Adding their Eloqua integration and a primary destination
Can I create files and push them to my Eloqua file storage?
Yes - read more about this functionality here.
How do I "complete" things in Eloqua?
There’s no publish button for landing pages or emails, and an email can’t be published. You can approve a landing page and get a published URL, but if it's an email, Kapost considers it complete when you've checked off all of the tasks in a workflow and it is in the completed content stage.
How do I connect Eloqua to Kapost using Oauth?
Some people connect to their Eloqua instance using an Oauth authentication protocol. You can connect Eloqua to Kapost using Oauth - read more about that here.
If you have any questions about Eloqua that are not answered here, feel free to send at note to your Kapost Customer Success Manager.
Why am I not getting test emails?
Check to make sure you haven't opted out of the Eloqua Contact Database. Opting out of the EQ contact database makes it so that you can't even send test emails to the opted-out user.