Integrate with Sprinklr

Kapost integrates with Sprinklr so you can publish content from Kapost directly to Sprinklr.

You can publish the following content types to Sprinklr, once integrated:

  • Any File
  • Document
  • Video
  • Photo
  • Image
  • Audio

To connect to Sprinklr, find the Sprinklr app in the Kapost App Center, select your instance, and then follow the Sprinklr authentication flow to authorize the user who will be recognized as the content creator. All content published from Kapost to Sprinklr will be attributed to this user as the creator.

Next, Kapost Admins should define the following Sprinklr custom fields in Kapost:

  • To override the “Post Title,” create a custom field with the field name “sprinklr_title”
  • To provide a description for the content asset, create a multiline text custom field with the field name “sprinklr_description”
  • If you do not want to use CMS tags to specify tags for the content asset, create a drop-down, or multi-select, custom field with the field name “sprinklr_tags”

To use “Sprinklr Custom Fields” as defined in Sprinklr, set the field name in Kapost using this pattern: sprinklr_5515eddf6687eb2d72000001 (where the prefix is “sprinklr” and the field name from Sprinklr is "5515eddf6687eb2d72000001”).

To test this with the Sprinklr sandbox (which will only work on *, create a drop-down custom field with the field name set to “sprinklr_5515eddf6687eb2d72000001” and the values: Allowed To Use; Copyright Restricted; To Be Deleted. This will translate to the "RightsManagement" custom field in Sprinklr.

When you’re ready to publish from Kapost to Sprinklr, you can publish the content as “Draft” or “Live.” Publishing content as “Draft” means that the content will be set as a draft, while publishing as “Live” will be set as an approved state.

Republishing a content asset will update its metadata (its description, custom fields, etc.), but not the content itself within Sprinklr.

Please contact or reach out to your Kapost CSM with any questions about integrating with Sprinklr.


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